Frequently Asked Questions
Private Experiences Booking Policy
Price is per package and subject to HST, booking policies, and travel fees.
Must be used within 12 months of the purchase date (this is the first date you select to start the booking).
The package is for the student(s) named at the time of booking & registration and cannot be shared with other students. Find out more here.
Whom do you teach? I heard you only teach women.
We teach men, women and youth ages ten and older. All skill levels from beginner to advanced are encouraged. Virtual Private Lessons are available for men and women ages 18+.
Where do you run your lessons?
Private Experiences with Coach Charlotte:
Lessons with Charlotte are hosted in Durham Forest and Dagmar. The specific meeting location is sent to you via email after booking.
Private Experiences with Coach Vanessa:
Lessons with Vanessa are hosted in the Don Valley near E.T. Seton Park. The specific meeting location is sent to you via email after booking.
We occasionally can accommodate requests for Private Lessons at other locations, including Horseshoe Bike Park and Copeland Forest. If you have a particular location not mentioned above we would be happy to try and accommodate your request. Travel fees are applicable to any location other than Durham Forest, Dagmar or the Don Valley.
What will we cover in a Private Experience?
We customize every lesson based on the registration form you complete at the time of booking, but will also be adapted based on our initial rider & equipment assessment during our pre-lesson chat and the warm-up of the lesson.
What if it rains or is calling for rain?
The lesson will continue rain or shine, so long as it is not a consistent downpour or thunder and lightning. If the forecast is calling for a 70% chance or more of heavy rain and/or thunderstorms by 8 pm the night before, the call will either delay the lesson or reschedule. Participants will be notified by phone and email of any changes. There will be no penalty to either party due to inclement weather.
School of Dirt & School of Tech
How do I know which School if right for me?
The School of Dirt is designed for riders who are new to mountain biking, either in their first or second year of trail riding and struggling to learn the basics. The goal is to learn the fundamental skills to build a strong foundation on the bike.
The School of Tech is designed for riders who are in their third or fourth year of trail riding and are struggling to take their riding to the next level. These riders are looking to ride more intermediate (blue) trails and maybe dabble on some black diamond trails. The goal is to refine the fundamental skills to start applying them to more advanced techniques and maneuvers.
What if it rains or is calling for rain?
The class will continue rain or shine, so long as it is not a consistent downpour or thunder and lightning. If the forecast is calling for a 70% chance or more of heavy rain and/or thunderstorms by 12 pm on the day of the class, the call will either delay the class or reschedule.
Participants will be notified by phone and email of any changes. There will be no penalty to either party due to inclement weather.
In the event we have to cancel a class due to weather, we will add a make-up class the week following the final class of the program. I.E. If your program finishes on August 12, we will have the make-up class on August 19.
What if I can't make one of the classes?
We run the School of Dirt and School of Tech on multiple nights of the week, and at two locations You are welcome to join another class on the same week that you are unable to attend yours - just let us know! Additionally, we provide a 'skill recap' of the content learned each week through our online platform that you will have access to.
Unfortunately, we cannot pro-rate or provide a refund for a missed class.
Virtual Private Experiences
Who can take a Virtual Private Lesson?
Virtual Private Lessons are available for men and women ages 18+. They require access to a smartphone and preferably a laptop/computer and a tripod for your smartphone.
Are there any skills or techniques that can't be covered?
We can cover most skills and topics through virtual lessons with some exceptions. Please fill out our Request Form to get a consultation booked to plan your virtual lesson!