Minii Adventures Booking Policies

COVID-19 Policy & Procedures

We will be taking every possible precaution to maintain our clients' health and safety attending our lessons and clinics. These new measures will include:

Routine daily screening of coaches and clients

Ensure coaches and clients who have cold or flu symptoms stay home. 

Keeping group sizes to a maximum of 6 people or less

Washing/sanitizing hands frequently and wearing gloves 

Maintain 2 metres (6 feet) distance at all times 

Masks will be worn if the 2 metres (6 feet) cannot be maintained)

We have a slight change in the framework for how our lessons and clinics will be conducted. Every client will be sent our COVID-19 Policy & Procedure form upon booking for review and must comply with the policies at all times during the lesson or clinic. 

COVID-19 Cancellation Policy

 If a lesson or clinic must be cancelled due to COVID-19 as a result of a client or coach's illness, exposure, or changes to Government regulations and restrictions, you will receive an email about rescheduling, receiving a credit of equal value for a private lesson or clinic to be used by December 31, 2022, or you can opt for a full refund. 

If you have any questions regarding our new policies and procedures, please drop us a line in the form below. 

We much appreciate everyone's patience and understanding and look forward to connecting with you on the trails.

 

Happy trails,

Charlotte (aka Minii)

Private Experiences Package Policies

Price is per Package and subject to HST, booking policies, and travel fees. 

 

Payment is due at the time of booking to confirm the chosen date and time slots.

Packages are valid for 12 months from the purchase date (this is the first date you select to start the booking). 

The Package is valid only for the location and student(s) named at the time of booking & registration and cannot be shared with other students or transferred to another location. 

If cancellation is necessary, including for reasons such as bike mechanical/failure or rider injury, we require that you call or email us at least two full weeks in advance. Lessons are in high demand, and your advanced notice will allow another rider access to that lesson time.

If a cancellation is requested more than two weeks before the lesson date, we will do our best to accommodate rescheduling (pending availability).

If a cancellation is requested less than two weeks before the lesson date, the lesson will not be credited. 

 

Travel fees collected from a group booking are non-refundable if a rider cannot participate and the lesson proceeds. 

Please contact us immediately regarding your cancellation at Charlotte@MiniiAdventures.com or 705-441-6221.

Programs, Clinics, Events Policies

Please note that payment is due at the time of booking. 

 

If cancellation is necessary, including for reasons such as bike mechanical/failure or rider injury, we require that you call or email us at least two full weeks in advance. Events are in high demand, and your advanced notice will allow another rider access to participate.

If you need to cancel your reservation or can no longer attend, we will refund 50% of the event fee up to two full weeks before the event date or a full credit for another lesson or program. After such date (two weeks) no refund or credit will be given. 

 

Please contact us immediately regarding your cancellation at Charlotte@MiniiAdventures.com or 705-441-6221. 

Travel Fees

Our standard service area includes Durham Forest, Dagmar North and the Don Valley. Locations requested outside of our standard service area (Durham Forest, Dagmar North and the Don Valley) are subject to a $50 per hour travel and will be calculated at the time of booking. The booking is not complete until payment has been received.

 

Travel fees collected from a group booking are non-refundable if a rider is unable to participate and the lesson proceeds. 

 Inclement Weather Policy

The lesson will continue rain or shine, so long as it is not a consistent downpour or thunder and lightning. If the forecast is calling for a 70% chance or more of heavy rain and/or thunderstorms by 8 pm the night before, the call will either delay the lesson or reschedule. 
Participants will be notified by phone and email of any changes. There will be no penalty to either party due to inclement weather.